A professionally organised after-sales operation is a key factor in the success of car manufacturers, importers and dealers. At the same time, legal requirements relating to sales and service structures, warranty programmes, digital customer services, product monitoring and market surveillance are increasing. Added to this are new challenges relating to AI-supported maintenance and customer care solutions, as well as the international support of end customers.
The lawyers at GvW advise companies in the automotive and mobility sectors on the legally compliant design and further development of their after-sales systems. Our many years of experience in the automotive sector combine expertise in sales, contract, product and procedural law with a deep understanding of the end-customer business. We understand the end-customer business and know how to navigate it.
Structuring of after-sales systems
B2C disputes at national and international level (particularly on matters of principle)
Warranty systems and contracts
Product monitoring and market surveillance
AI-based maintenance and customer care frameworks
